Centacare - SE Qld, Australia

Your Rights

To be encouraged and supported in your quest to find the most appropriate employment outcome for you.
To be treated with respect and courtesy at all times.
To be treated fairly regardless of your age, race or ethnicity, gender, religion, disability or sexual orientation.
To be given clear information about what we can do for you, including referral to other agencies in the community that may be able to assist you.
To be served quickly and efficiently (taking into account those job seekers who may be ahead of you).
To be assisted by a staff member who can be identified by his/her name badge.
To have your personal information handled with respect to your privacy and your right to confidentiality (Refer to Centacare Employment Group Privacy Statement).
To comment and provide suggestions on our staff and services.
To be listened to if you have a complaint and to have it investigated with a view to fixing the problem as quickly as possible.

Your Responsibilities

To be proactive in your search for employment and to endeavour to cooperate with Centacare Employment Group staff with regard to arrangements (referral to employers, training, etc.) made on your behalf.
To treat Centacare Employment Group staff with respect and courtesy at all times.
To handle Centacare Employment Group equipment (computers, phones, copiers, etc) with care and respect.
To provide your Job Seeker ID Number on request and to provide up-to-date resume details on registration.
To attend appointments on time and give sufficient notice (a minimum of two hours) if you are unable to attend.
To dress appropriately (ready for work) and adequately prepare for interviews with Consultants and Employers.
To notify Centacare Employment Group of changes to your contact details (address and telephone number) as soon as possible.
If you have a complaint to discuss it with a staff member in a calm and reasonable manner. If a satisfactory resolution is not found, we will advise you of the other avenues available to you to address your concerns.