Disability funding support

How to get started with our services

Do you have passions, aspirations and plans to pursue? Joining the NDIS is a great way to get the funding and support you need to go after what you want in life.

If you’re new to NDIS and would like to apply, the first step is to assess your eligibility.

If you’re not eligible for the NDIS, you might be eligible for the Queensland Community Support Scheme. Centacare is a registered provider of services under both funding schemes.

You can access our services in a number of different ways, depending on your circumstances.
Give us a call to find out more.

Funding scheme What services are included? Who can access this funding?
The National Disability Insurance Scheme (NDIS) will pay for reasonable’ and ‘necessary’ supports for you to live your life, be involved in your community and pursue your goals. With NDIS funding, you might be able to access our services that help you live well at home, pursue your passions, learn new skills and live independently. Centacare is a registered provider of NDIS services, which means we meet the NDIS quality and safeguards standards. To become part of the NDIS, you need to be an Australian citizen or permanent resident, be under the age of 65 when you first access the scheme and have a permanent and significant disability. If you are new to NDIS and would like to apply, the first step is to assess your eligibility.
The Queensland Community Support Scheme (QCSS) provides support (usually 1-5 hours per week) for people living with a disability or condition that impacts their ability to live independently and access the community. With QCSS funding, you can access our support at home and social and life skills services. For example, we can help with grocery shopping, social activities, meal preparation, basic home maintenance like mowing and cleaning and getting to medical appointments. You may be eligible for the QCSS if you are under 65 years old (or under 50 years old for Aboriginal or Torres Strait Islander peoples) with:
  • a disability (and are not eligible for the NDIS)
  • chronic illness, mental health or other condition, or
  • other circumstances that impact your ability to live independently in the community. Find out more about the Queensland Community Support Scheme.

If you’re not eligible for government funding or are eligible but are waiting for your government funded services to become available, you can also fund your Centacare services privately.

See where Centacare and the NDIS can take you

Sarah, HAND Social and Life Skills Hub

"I learned all the skills I needed to feel confident about moving out of home."

Kevin and Matt staying at Wulkuraka Short Term Accommodation

"We get a break from everyday life and the opportunity to do more things for ourselves."

Project New Life team, Illuka Social and Life Skills Hub

"We launched our monthly pop up shop and sell our creations in the community."

Nicole, share house resident

"I do the things I’m passionate about."

Adam, Belmont Social and Life Skills Hub

"I’ve made some really good friends."

Sam, HAND Social and Life Skills Hub

"I learned to step out of my comfort zone and gained full-time employment as an office assistant."

Jessica, Broadbeach Social and Life Skills Hub

"I perform live on stage and it makes me feel confident and strong."

Fees

A summary of our fees for clients with an NDIS plan can be found here. If you have questions about these fees contact our team.

We know getting the right funding in place can be feel overwhelming but it’s worth it. If you have any questions, please don’t hesitate to call us. We’re here to help.

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How to make a complaint

If you have a concern about the support or services you receive, it is important to talk about it. You have the right to make a complaint at any time.

You can contact Centacare directly to make a complaint by completing the form on our contact page.

You can also make a complaint about your Centacare services which are funded through the National Disability Insurance Scheme (NDIS) to the NDIS Quality and Safeguards Commission.

You can do this by contacting the NDIS Quality and Safeguards Commission on 1800 035 544 or by completing the complaint contact form on the commission website

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